Herne Hill Florist Online Flower Delivery Terms & Conditions
Introduction
These Terms & Conditions govern your use of the Herne Hill Florist website (“we”, “us”, or “our”) for ordering online flower delivery in Herne Hill and the surrounding areas. By placing an order, you agree to abide by the terms outlined below. Please read them carefully before making any purchases.
These terms apply to all customers in Herne Hill and neighbouring locations ordering products and services from our online store.
Online Ordering Process
Orders for flowers and related products can be placed through our official website.
When ordering, you will be guided through the necessary steps, including product selection, personal message inclusion (if required), delivery date selection, and delivery address specification.
Once your order is submitted, you will receive an automated order confirmation on the screen and via email (if a valid email address is provided). This confirmation serves as acknowledgement of your order request but does not signify formal acceptance.
Acceptance of your order, and formation of a binding contract, occurs once payment has been successfully processed and you receive a dispatch confirmation. We reserve the right to decline or cancel an order prior to dispatch, with full refund, for reasons including but not limited to non-availability of flowers, incorrect personal details, or suspected fraudulent activity.
Product Availability and Substitution
All flower arrangements and gifts are subject to availability.
If a specific bloom or product becomes unavailable, we reserve the right to substitute with flowers or products of similar value and appearance, ensuring overall quality and aesthetic are maintained.
In exceptional circumstances, we may contact you to discuss suitable alternatives or revised delivery times.
Product Descriptions and Images
While we strive for accuracy, all product images on our website are for illustrative purposes only. Flowers and arrangements may vary slightly in colour, variety, or packaging due to seasonal availability or supplier changes.
Descriptions, dimensions, or container styles are a guide. Should you require clarification on any product, please make an enquiry before ordering.
Delivery Terms
We deliver flowers and products throughout Herne Hill and selected surrounding postcodes. Delivery is generally available Monday to Saturday, excluding certain public holidays.
Orders specifying same day delivery may be subject to cut-off times. Please check the website for current delivery schedules.
While we make every effort to deliver on your chosen date and within estimated time periods, we cannot guarantee precise times. Factors beyond our control (e.g., traffic, adverse weather, supply delays) may affect delivery. In such cases, we will communicate delays where possible.
To ensure successful delivery, it is your responsibility to provide accurate recipient addresses, contact details, and any access information (such as secure entry codes). Failure to provide complete information may result in delayed, failed, or redelivered items, and in such cases additional charges may apply.
Payment Terms
We accept a variety of secure payment methods as indicated at the checkout, including major debit and credit cards.
Payment is processed at the time of order.
Your order will only be dispatched once full payment has cleared.
We do not accept cash on delivery or payment by cheque for online orders.
Pricing and VAT
All prices shown on our website are in pounds sterling (£) and are inclusive of VAT (where applicable).
Delivery charges, if applicable, will be clearly stated prior to final checkout.
We reserve the right to change prices at any time but such changes will not affect confirmed orders where payment has been received.
Cancellations and Amendments
Should you wish to cancel or amend your order, please contact us as soon as possible.
Cancellations or significant changes requested at least 24 hours before the scheduled delivery date will receive a full refund.
Cancellations or amendments made less than 24 hours before delivery may not be possible, especially where flowers have already been prepared, dispatched, or delivered. In such cases, you may be charged up to the full order value.
Customised or specified orders containing non-standard flowers or products may not be eligible for cancellation or full refund if preparation has commenced.
We reserve the right to cancel any order and provide a full refund if we cannot fulfil your request due to reasons outside our control.
Returns and Refunds
Flowers and perishable goods are exempt from the usual statutory right to return, except where they are damaged, faulty, or incorrect.
If you are dissatisfied with the quality or condition upon delivery, please contact us within 24 hours along with photographs or evidence of the issue.
Where complaints are upheld, we may offer a replacement, partial, or full refund at our discretion.
Non-perishable items, such as vases or gifts, may be returned within 14 days if unused and in original packaging. Return postage (if applicable) is the responsibility of the customer unless the item is faulty or sent in error.
Customer Responsibilities
You agree to use our website for lawful purposes only and to ensure that all details provided (including recipient details) are accurate and complete.
Where flowers are being delivered as a gift, please ensure the recipient is available to accept delivery, or provide clear instructions for a safe drop-off or with a neighbour.
In communal buildings, hospitals, or work addresses, delivery will be made as per the institution's policies. We cannot guarantee hand-delivery to recipient in such locations.
Limitation of Liability
Our total liability for any claim arising from your order shall not exceed the purchase price paid for the goods.
We accept no liability for:
- delayed, unclaimed, or undeliverable items resulting from incomplete or incorrect addresses provided by you;
- damage to products once delivered and left as per your instructions;
- losses not caused by our breach;
- indirect or consequential losses (including loss of enjoyment, emotional distress, or third-party claims).
Intellectual Property
All content on the Herne Hill Florist website, including text, images, and designs, is protected by intellectual property laws. You may not copy, reproduce, or exploit our material for any commercial purpose without prior written consent.
Personal Data and Privacy
We are committed to protecting your privacy and complying with all relevant data protection laws. Your personal data will only be collected, processed, and stored as described in our privacy policy and for the purposes of fulfilment of your order or resolving customer queries.
Force Majeure
We are not liable for failure to perform our obligations under these terms where such failure is caused by events outside our reasonable control, including but not limited to natural disasters, adverse weather, strikes, supply shortages, or restrictions imposed by government or third-parties.
Amendments to Terms
We reserve the right to amend these Terms & Conditions at any time. The latest version will always be shown on our website. Continuing to use our website or placing orders after changes indicates acceptance of the updated terms.
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising in connection with these terms, your order, or our services shall be subject to the exclusive jurisdiction of the English courts.
Entire Agreement
These Terms & Conditions, together with our Privacy Policy and any other notices on our website, constitute the entire agreement between you and Herne Hill Florist in relation to your use of the website and any purchases made.
Contact and Complaints
If you have questions or concerns about your order or these Terms & Conditions, please use our website’s enquiry form for assistance.
All customer service queries pertaining to online flower delivery in Herne Hill and nearby areas will be handled promptly and in accordance with UK consumer rights.
Note on Service Area
These Terms & Conditions specifically apply to customers ordering online flower delivery services from Herne Hill Florist for recipients in Herne Hill and the surrounding areas. Please ensure your delivery address falls within our stated service area when placing an order.
Company Information
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Herne Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Herne Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
