Returns, Refunds & Complaints at Herne Hill Florist
Fresh Flowers Guarantee in Herne Hill
At Herne Hill Florist, our top priority is ensuring absolute satisfaction for every customer who chooses our flower delivery service. As a trusted local Herne Hill florist, we are committed to delivering only the freshest flowers to households and businesses across the neighbourhood. Our fresh flowers guarantee means that every bouquet and arrangement leaves our shop in peak condition, lovingly crafted by our expert team.
Damaged-on-Arrival Policy
We take every precaution to ensure your flowers arrive in pristine condition. However, if your flowers arrive damaged or show signs of wilting on delivery, please notify us as soon as possible. Ideally, notify us within 24 hours of delivery so we can properly assess and resolve the issue quickly. To support your claim, please keep both the flowers and original packaging as you may need to provide clear photos of the damage. This helps us to understand how the issue occurred and continually improve our service.
Flower Freshness Window
We guarantee that all flowers purchased from Herne Hill Florist remain fresh for a minimum of 5 days from the time of delivery provided they are cared for correctly. Each delivery comes with care instructions to ensure you enjoy your blooms for as long as possible. If your flowers fail to remain fresh for at least 5 days from delivery, please reach out with your order details and photographs so we can promptly address your concerns.
Refunds and Replacement Options
Your satisfaction is our priority. If your flowers are damaged on arrival, not as described, or do not meet our advertised standard of freshness within the first 5 days, you are eligible for a replacement or refund. We offer the following options:
- Replacement: Receive a fresh arrangement delivered at the earliest opportunity.
- Refund: Receive a full or partial refund to the original payment method, depending on the nature and extent of the issue.
We will process refunds or replacements promptly once your claim is approved. Please ensure you contact us with all relevant information and images to expedite the process.
Complaints Process
We’re here to help with any concerns, big or small. Should you be disappointed for any reason—whether regarding the quality of flowers, delivery experience, or customer service—please get in touch as soon as possible after receiving your order. Our team prides itself on resolving complaints quickly and fairly. When lodging a complaint, please include your order number and a clear description of the issue. We aim to acknowledge your message promptly and resolve most complaints within two working days.
Trusted Local Herne Hill Florist
Herne Hill Florist has proudly served the local community for many years, delivering fresh, beautiful bouquets to neighbours and businesses alike. Our reputation is built on quality, reliability, and excellent customer care. We are dedicated to upholding these standards with our fresh flowers guarantee and by providing a transparent and straightforward returns, refunds, and complaints process.
Thank you for choosing Herne Hill Florist. Your satisfaction means everything to us, and we look forward to continuing to brighten homes and workplaces throughout Herne Hill with our exceptional floral arrangements.
